Terms and Conditions | www.mymasakali.com

Terms and Conditions


Thank you for shopping at mymasakali.com. This site (the "Site") is operated by Masakali ("Masakali" or "we," "us," "our" and similar references).

By accessing or using this site, you indicate your unconditional acceptance of these terms & conditions.
We reserve the right, in our sole discretion, to update or revise these terms & conditions.

Use of this site:

When using the site, the customer must abide by the Terms and Conditions and not use the site for any purpose that is unlawful or prohibited by these Terms & Conditions, or to solicit the performance of any illegal activity or other activity which infringes the rights of Masakali or others.

Notwithstanding any other rights or restrictions in these Terms and Conditions, you may not use this Site to:

(b) introduce to the Site or any other computer or web site viruses, worms, Trojan horses and/or harmful code;

(c) obtain unauthorized access to any computer system;

(d) impersonate any other person, including but not limited to, a registered user of this Site or an employee of Masakali

(e) invade the privacy or violate any personal or proprietary right (including intellectual property rights) of any person or entity;

((f) misrepresent the identity of a user or use a false e-mail address;

(g) tamper with or obtain access to this Site or any component of this Site;

(h) conduct fraudulent activities; or

(i) collect or harvest information regarding other users of the Site for any reason whatsoever, including, without limitation, for sending such users unsolicited commercial e-mail

The customer is responsible for maintaining the confidentiality of your account and password. The customer must agree to accept responsibility for all activities that occur under your account or password. The customer must agree to immediately notify Masakali in the event of any unauthorized use of your account or other breach of security.


The Site is available to customers who are 18 years and older. As a registered customer, you agree to provide true, accurate, current, and complete information about yourself as prompted by the Site's registration form. Registration is void where prohibited by law. Masakali reserves the right to revoke or prohibit your registration for any reason at any time, without notice, but, in particular, upon any violation of any of these Terms and Condition or the Privacy Policy. Customers younger than 18 years of age have the guidance of a parent/carer to process payments and agree to the terms and conditions for the customer.

Return Credit & Credit Balances

Items that have been returned for a Masakali credit will be refunded in the form of a merchandise credit at the original purchase price, plus applicable sales tax. Merchandise Credit may be redeemed only for the purchase of merchandise on the Site and may not be used for the purchase of gift cards or services. Merchandise Credit is not transferable and may not be combined with Merchandise Credit belonging to others. At no time may the customer purchase, sell or barter any Merchandise Credit. Merchandise Credit is not redeemable for cash.

Any credit balance will be automatically applied to your next purchase of merchandise from the Site and the order of redemption of such credits will be determined by Masakali. To the extent your credits exceed the amount of your total purchase; the excess credit balance will remain in the customer’s account and will be applied to the next purchase, subject to the foregoing terms and conditions. A customer’s credit on Masakali is valid for one year after which it will only be deemed valid at Masakali’s discretion.

If the customer’s account and/or membership is terminated for any reason, any credit balances in your account may be cancelled, except as prohibited by law. Account balances are determined solely by Masakali and should be disputed by the customer.

Pricing Policy

Prices shown on www.mymasakali.com are in INR.

All prices and offers remain valid as advertised from time to time. The INR price of a product displayed on the site at the time the order is accepted will be honoured.The prices of each product are subject to change at Masakali's discretion at any time.


All sizes are based on sizing using the sizing chart provided by Masakali. Although we attempt to keep our sizing as consistent as possible across designers, there may be instances where there are minor deviations in size depending on the style of the purchased lehenga. Every effort has been made to display product colours as accurately as possible and as near original. Masakali will not be held responsible for any alterations or differences in colour of purchased product. The customer is responsible for providing Masakali with accurate sizing information.

To the best of our ability, we will try and ensure that all details, descriptions and product prices that appear on our website are correct at the time of website entry. We reserve the right to refuse orders where product information has been incorrectly published or altered, including prices and promotions.

When ordering a custom made to measure outfit, designers will endeavor to make the customer their perfect outfit. The final invoice will have the full descriptions of what the customer requires. It is the customer’s responsibility to make sure these requirements are correct before production begins.


Payment can be made by Visa, MasterCard, direct bank transfer or Cash on Delivery (India only) Payment will be cleared from your account upon receipt of your order. The credit card you are using must be yours. All credit card/debit holders are subject to validation checks and authorisation by the card issuer. If the issuer of the payment method refuses to authorise the payment, Masakali will not be held responsible for any non-delivery. If the customer is using PayPal for their payment method, a 2.0% surcharge may incur depending on the service for 'Made for you' orders. please check with your bank if you are paying from an overseas company to enquire about international bank transfer fees.


Shipping within India is free and will incur no additional shipping fees. All international orders will incur worldwide shipping fees (determined by the country in which the customer is based)

© mymasakali.com 2017